The New Airline Refund Rule: Here’s How to Get an Automatic Refund

TheFinanceNewsletter.com
2 min readOct 30, 2024

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The U.S. Department of Transportation (DOT) has rolled out new rules that make getting refunds for canceled or delayed flights easy. The new DOT rules are a big win for travelers.

The Basics: What You Need to Know

  • Domestic Flights: Delayed by 3+ hours? You’re getting a full refund!
  • International Flights: Delayed by 6+ hours? Refund time!
  • Wi-Fi : If that in-flight Wi-Fi doesn’t work, you’re entitled to an automatic refund.

DOT’s New Refund Rule

  • Significant Delays: Domestic flights delayed by 3 hours or more and international flights delayed by 6 hours or more qualify for a full refund.
  • Refund Timeline: Airlines must issue refunds within 7 days for credit card purchases and 20 days for other forms of payment.
  • Baggage Fees: If your luggage isn’t delivered within a specified timeframe, you’re getting that checked bag fee back.
  • Ancillary Services: Didn’t get the Wi-Fi or seat selection you paid for? Refund time!

FAQ Section: Your Burning Questions Answered

Q: What constitutes a “significant” delay?

A: A significant delay is defined as 3 hours or more for domestic flights and 6 hours or more for international flights.

Q: How long do airlines have to issue refunds?

A: Airlines must issue refunds within 7 days for credit card purchases and 20 days for other forms of payment.

Q: What happens if my checked bag is delayed?

A: If your bag is delayed for more than 12 hours (or 15–30 hours for international flights), you’re entitled to a refund of your checked bag fee.

Q: What if I paid for Wi-Fi but it didn’t work?

A: You’re entitled to a refund for any ancillary services that weren’t provided, including Wi-Fi and seat selection.

Q: Do these rules apply to all airlines?

A: Yes, these rules apply to all U.S. airlines.

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TheFinanceNewsletter.com
TheFinanceNewsletter.com

Written by TheFinanceNewsletter.com

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