The New Airline Refund Rule: Here’s How to Get an Automatic Refund

The U.S. Department of Transportation (DOT) has rolled out new rules that make getting refunds for canceled or delayed flights easy. The new DOT rules are a big win for travelers.

The Basics: What You Need to Know

• Domestic Flights: Delayed by 3+ hours? You’re getting a full refund!
• International Flights: Delayed by 6+ hours? Refund time!
• Wi-Fi : If that in-flight Wi-Fi doesn’t work, you’re entitled to an automatic refund.

DOT’s New Refund Rule

• Significant Delays: Domestic flights delayed by 3 hours or more and international flights delayed by 6 hours or more qualify for a full refund.
• Refund Timeline: Airlines must issue refunds within 7 days for credit card purchases and 20 days for other forms of payment.
• Baggage Fees: If your luggage isn’t delivered within a specified timeframe, you’re getting that checked bag fee back.
• Ancillary Services: Didn’t get the Wi-Fi or seat selection you paid for? Refund time!

FAQ Section: Your Burning Questions Answered

Q: What constitutes a “significant” delay?

A: A significant delay is defined as 3 hours or more for domestic flights and 6 hours or more for international flights.

Q: How long do airlines have to issue refunds?

A: Airlines must issue refunds within 7 days for credit card purchases and 20 days for other forms of payment.

Q: What happens if my checked bag is delayed?

A: If your bag is delayed for more than 12 hours (or 15–30 hours for international flights), you’re entitled to a refund of your checked bag fee.

Q: What if I paid for Wi-Fi but it didn’t work?

A: You’re entitled to a refund for any ancillary services that weren’t provided, including Wi-Fi and seat selection.

Q: Do these rules apply to all airlines?

A: Yes, these rules apply to all U.S. airlines.